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Exchange | Melissa Thinger
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How To Sell “Selling” To Your Front Line

With the right training and tools at your disposal, selling is a skill that can be taught to even the most wary financial institution front line team.

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Don’t Wait for Pain to Change Your Game

Waiting until you feel the pain can mean you've waited too long to address training issues. Using the ADKAR model, you can take a more proactive approach.

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Retail Strategies that Work in the Real World

What they say is true: first impressions leave a lasting impression. So how can you control the in-branch experience? By training the people who do meet face-to-face with potential account holders daily to leverage effective banking retail strategies.

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Why Your Staff Needs A Rallying Cry

Why Your Staff Needs A Rallying Cry

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Boosting Training Program Buy-in for Maximum Results

How can credit unions retain their customer satisfaction lead? Training. Here are 5 strategies to increase employee buy-in.

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Why a Nice Front Line Is Not Enough

It's wonderful when your front line staff is friendly, but it's not enough to ensure a great consumer experience.

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What’s Kasasa?

Kasasa® is an award-winning financial technology and marketing services company dedicated to helping both community financial institutions and consumers experience what it means to "Be Proud of Your Money." We're known for providing reward checking accounts consumers love, the first-ever loan with Take-Backs, relationship-powered referral programs, and ongoing expert consulting services to community financial institutions.

By working exclusively with community banks and credit unions, Kasasa is helping to strengthen local economies across the nation, building a virtuous cycle of keeping consumers' dollars where they can do the most good. Our mission is to power a network of financial institutions in all 50 states offering products and services that are clearly beneficial for the consumer and the institutions offering them.